Account and app help
Contact us if you cannot sign in, need help with password reset, have a profile issue, or something in the app is not working as expected.
Seconds support
Questions, account help, and safety reports.
Use this page to contact Seconds about the mobile app, your account, listings, messages, privacy, policy questions, or marketplace safety concerns.
secondsmarketplace@proton.meMarketplace questions
Ask about listings, product details, buyer or seller expectations, disputes, refunds, prohibited items, or policy clarification.
Safety and privacy
Report abusive behavior, suspicious activity, objectionable content, privacy questions, or anything that may put a Seconds user at risk.
What to include
Please include the email address on your Seconds account, your device type, the listing or conversation involved if relevant, and screenshots when they help explain the issue.
Support FAQ
Common support questions.
How do I contact Seconds support?
Use the support form on this page or email secondsmarketplace@proton.me directly. Include the email address on your Seconds account and any details that help explain the issue.
What should I include in a safety report?
Include the account, listing, conversation, or product involved, describe what happened, and attach screenshots when they help Seconds review the report.
Can Seconds help with disputes, refunds, or prohibited items?
Yes. Contact support for marketplace questions about listings, buyer or seller expectations, disputes, refunds, prohibited items, and policy clarification.
Where is the full Seconds experience available?
The full Seconds marketplace experience is currently in the iOS and Android apps, including map-first browsing, product pages, and product-scoped messaging.